Rating: 1  | Date: 2009-09-20 16:13:58 | User: JosieBauer |
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Received pet from foster mother outside of vet's office on Tuesday, September 15th 2009. The foster mother appeared disheveled and unorganized. From my understanding she was in charge of numerous animals on her property. The dog was very well mannered, however would cower and urinate on self when barely scolded, a sign of serious mistreament and abuse. The dog adjusted well to my family and is the exact right fit for what we needed. On Saturday September 19th 2009 the dog had one incident where he ate food, went outside to play and vomited. After this incident, he came back to me, not exhibiting any other signs that were suspicious for the remainder of the evening. I emailed the director of Sunburst Foundation on Friday evening inquiring about the home visit that she had scheduled for Friday. The email went through upon furthur inspection of my outbox. I had no missed calls or voice mails from her, and she never came by my house. Saturday I receive an email from her (Linda) with no mention of the missed appointment, just inquiring about the health of the dog. Honesty is the best policy in my opinion, so I mentioned the incident from the day before and how today the dog is perfectly fine. I kept an eye on him and would have immediately contacted the vet had I had serious concerns because my family and I have developed a wonderful bond with the dog and care deeply for his safe keeping. Linda emailed me back suggesting we talk over the phone, and I proceed to call her. She continuously cut me off during the conversation accusing me of being an unfit owner and saying hurtful things about my character. She berated me the entire conversation and repeatedly made me feel smaller than small. If this contact had happened the first time speaking with her, I would have never adopted through this organization. She proceeded to say she would call the vet and let me know what they said. I let her know that the vet could contact me about anything furthur because I no longer wished to speak with someone who made me feel inadequate. I did not hear from the vet, I heard from the woman. I let her know, in a calm manner (with witnesses around me while I was on the phone) that the way that she spoke with me earlier was uncalled for and I wish we could speak like rational adults about the situation instead of jumping to conclusions and making hurtful statements. The woman replied that I was "scaring her" and she was seriously beginning to doubt my ability to "parent" this dog. She then suggested that she come pick up the dog, to which I brought up the fact that my two year old daughter was napping, and for her to wake up and her new pet to all of the sudden be gone would be traumatic for not only her but me as well. Linda had the audacity to tell me that this was not about me and my family and she did not care about the effect it had on us, just how the dog was being treated. This organization displays a pitiful excuse for customer service and I truly believe that Linda is in desperate need of a career change. I could locate no means of contacting a person above her to voice my concerns so I am going to take to notifying the public to this atrocious situation that have caused me a tremendous amount of stress and heartache. I love this animal, however cannot condone the actions taken upon me and will be returning the animal. I pray for his safe keeping and health in the future under the supervision of this woman who would speak so harshly against someone she was trying to conduct business with as well as making negative comments about not caring about my two year old, otherwise known in a mother's eyes as my life. Please adopt pets in Wilmington, it is needed desperately. However take time to read through my experience, and understand how an experience such as the one I had takes a negative toll on viewing pet adoptions in the future. |
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